Download PDF Leadership and Management in the Hospitality Industry, by Robert H. Woods, Judy Z. King
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Leadership and Management in the Hospitality Industry, by Robert H. Woods, Judy Z. King
Download PDF Leadership and Management in the Hospitality Industry, by Robert H. Woods, Judy Z. King
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Leadership and Management in the Hospitality Industry teaches how to improve leadership abilities and develop an understanding of high-performance teams and employee empowerment. This book provides an understanding of diversity and cultural change. Practical information prepares readers to put management tools into action to enhance service and boost business.
- Sales Rank: #716241 in Books
- Brand: Brand: Educational Institute of the American Hotel Motel Assoc
- Published on: 2010-01-01
- Original language: English
- Number of items: 1
- Dimensions: 8.75" h x 6.75" w x .75" l, 1.35 pounds
- Binding: Paperback
- 374 pages
- Contents Managing Organizational Change/The Changing Nature of Leadership and Management
- The Quest for Quality/Continuous Improvement/Process and Tools
- Power and Empowerment Communication Skills Goal-Setting, Coaching, and Conflict-Management Skills
- High-Performance Teams The Challenge of Diversity Strategic Career Planning
- A Look at Ethics
Most helpful customer reviews
0 of 0 people found the following review helpful.
A decent read.
By Terminus of X
It's an okay book, but given that I haven't read any comparable Hospitality books on leadership, my commentary should be taken with a grain of salt. I like how this book integrated the ideas of W. Edward Deming & Juran, two of the foremost historical experts on Quality in management. So from that perspective, this book should be taken seriously as a scholarly work.
0 of 0 people found the following review helpful.
Torn pages!!!!
By NGrzes
I rented this book for a 2 week online college course and when I received it there were pages missing! Chapter 2 didn't even exist it was completely torn out, and it was like that throughout the entire book! There are also pages falling out. How can a book be sold/rented that has been damaged so badly? I am completely disappointed.
0 of 0 people found the following review helpful.
Leadership and Management in the Hospitality Industry
By Lena A.
This book was in excellent condition with little or not markings. All the pages were intact and the price was a very good deal. This is one book that I would have purchased.
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